People send their iPods in from all over the world for these guys to fix them, and they are right here in Edmonton. When my daughter's iPhone broke, I looked around for a place to fix it. This store was ethical enough to tell me that some employees were out ill and that it would be a wait before they would get to my job. So I went to two different places thinking that I could get it done quicker. After having my time wasted by people who DIDN'T give me a heads up that they couldn't get the job done - excuse after excuse - no parts, nobody here does the work - yadda yadda yadda - enough time had passed that I figured the folks at this store must surely be well again. Took the phone over there and dropped it off, and had a nice conversation with the very friendly folks there. It was ready the next day. They did a remarkable job fixing the iPhone, even though the Apple guys told us it was beyond hope, shuddering and uttering the deadly words, "water damage."
We have a little hidden treasure here in Edmonton, the world's best iPod Repair place. Gotta love these guys, and their most common words, "Sure. We can fix it."