Craft Bilt Materials Ltd

Decks
25 Green Court Ajax ON L1S 6W9
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Craft Bilt Materials Ltd
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Reviews for Craft Bilt Materials Ltd

Average customer rating:
9.8 10 (85 reviews)

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Kim in Ajax
Kim in Ajax
2 reviews Ajax, ON
10/10

Railings & Glass

I'm very pleased with the product and service I received from Craft-Bilt. I have a second-storey balcony off the front of my house that had wooden rails and pickets originally installed by the builder when our house was built 15 years ago that were completely rotting and falling apart. I brought in my rough measurements and pictures to Craft-Bilt and they helped me select all the finishes (I wanted white aluminum rails and posts with glass instead of pickets). The process was quick and easy and they provided me with computer drawings (with measurements) so my contractor could confirm all the measurements before I placed my order. Customer service was fantastic and friendly. Everything was ready when they told me it would be. My contractor had no complaints about the installation process at all. Now that everything is installed, it looks fantastic! Great experience overall!

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Company Response

Hi Kim,

It was a pleasure serving you. We really appreciate you taking the time to share your feedback and being so open with us.
We are glad you felt that Craft-Bilt has great customer service, an easy installation process, and excellent engineered aluminum railing products.
If you have pictures of the railing we would love to see them. We hope you'll come and see us again soon!  
Thanks,

Craft-Bilt Materials Ltd
craft-bilt.com
(800) 668-6430
Factory Showroom is located at 25 Green Court Ajax, ON

Jacques  in Ajax
Jacques in Ajax
0 reviews Ajax, ON
8/10

Pontoon boat decking materials

Hello
My older pontoon boat floor is worn out so I decided to purchase an aluminum deck instead of marine plywood for our Christmas gift. I googled and came across Craft Bilt site and I reviewed the product and all my correspondence was a very good experience. They sent me small samples of the product so I can feel the quality. The non skid surface is nice .The product was well packaged and I will be doing the installation next summer.

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Company Response

Thanks Jacques 🙂 our decking has been used in many places, it's really great to see it working well on boats! I hope you send us some photos when you are done. Take care

Kassi in Penticton
Kassi in Penticton
1 review , BC
1/10

Ordered Awnings

I was very disappointed with the the long turnaround time, customer service and inadequate packing of shipment which resulted in damage. I will not order from again. I paid on Sept 18th for two awnings and when all was said and done with my replacement pieces sent by mail, I was able to finally put the awning up Dec. 12th.

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Company Response

Hi Kassi
For our readers, we should explain that this was a product sale only. The homeowners would arrange their own installation. The product was our Contempo Aluminum Awning. It was shipped from our plant in Ajax. Ontario to British Columbia.
First Kassi, sorry for the delays. We wish you had a better experience, like our other reviews will attest. Shipping damage is rare, but when it happens we work diligently to get it corrected. In this case it looks like our vendor held up the replacement part.
The bottom line is that we never gave up on you, we made sure you had a finished product. We count on these reviews for our livelihood, one star out of ten should be reserved for companies that rip you off, I hope that's not how you really feel about us :-(

Paul and Keira  in Burlington
Paul and Keira in Burlington
0 reviews Burlington, ON
10/10

Railing and Glass

We are very impressed with the quality and service of the aluminum railings. Even with a mis-measure they replaced part of the top railing and it looks amazing! Installation is certainly a learning experience but carefully follow instructions and it comes together very well.
The lighting is excellent and adds to the overall project with very little power and the photo cell timer works great.

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Company Response

Thank you so much for your kind words, Paul and Keira. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to working with you again in the future!
Craft-Bilt Materials Ltd
craft-bilt.com
(800) 668-6430
Factory Showroom is located at 25 Green Court Ajax

Rob McDougall from Toronto
Rob McDougall from Toronto
1 review Toronto, ON
10/10

Sunroom Windows

Needed windows for a screen room at my cottage. The CaftBilt film windows opened up to 75% and fit the bill exactly. Needed 8 windows; CraftBilt suggested 6 instead saving me a couple of K. Order placed, delivery promised and met; windows were installed by me in about 60 minutes (no finishing but installed and secured). If these film windows are what you are looking for, look no further.

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Company Response

Hi Rob, first of all, thank you so much for your positive feedback and for taking the time to post this review. It's our customers that allow us to constantly improve the way we do business, one of which we're really proud of, the great customer service you've been experiencing. Also, we are so glad you're happy with Craft-Bilt's 4 Track Stacking Windows.
Craft-Bilt Materials Ltd
craft-bilt.com
(800) 668-6430
Factory Showroom is located at 25 Green Court Ajax

Private User
Private User
Private User reviews Pickering, ON
10/10

Stair rail installation

Craft Bilt were great to deal with and very professional. Great job and would use them again or recommend them to friends. The railings look good and complinent the house.

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Company Response

Thank you very much. We hope that you will be enjoying the new Craft-Bilt's Aluminum Railing for many years to come.
Our Aluminum Railing is fully engineered. But strength isn’t our only feature. The beauty of Craft-Bilt Structural Railing is in its clean lines. Basically, an Aluminum Railing with awesome strength and beautiful, clean design :)
Thanks again.
Craft-Bilt Materials Ltd
craft-bilt.com
(800) 668-6430
Factory Showroom is located at 25 Green Court Ajax

10/10

Porch and step railings

We would highly recommend this company for their high quality product, professionalism, focus on customer satisfaction and timeliness in completing the job. Our porch/step railings was a small project but we will have no hesitation hiring them again.

Special thanks to Darryl who patiently answered all questions, addressed all concerns and offered solutions to problems and showed some flexibility when required. 7As well, Michael and Stéphane who also gave their input when required yet respected client’s personal choice/s.

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Company Response

Hi Camila
Thanks for the great review and we will definitely praise the employees you have mentioned.
Craft-Bilt Materials Ltd
craft-bilt.com
(800) 668-6430
Factory Showroom is located at 25 Green Court Ajax

Lise in Clarington
Lise in Clarington
2 reviews Ajax, ON
10/10

Hard top permanent canopy

Needed a hard top canopy over my back door due too 4’ of snow always landing in front of The door. Made several calls to other places some wouldn’t come out to give me an estimate, some said project was too small for them( too small meaning the job wouldn’t net their company $10,000.00 plus.
Craft Built was the best to hire they were fast courteous and flawless. Totally professional.
Would definitely recommend Craft Built and would hire again in the future.

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Company Response

Hi Lise,
Thanks for leaving a review.
The team here at Craft-Bilt is thrilled to hear such good feedback from you. And we’re proud to be one of the best suppliers of specialty sunrooms, railing, patio cover, waterproof decking, and shade products to the Canadian market. We are ready to help with your next home improvement project. Thanks Again.

Craft-Bilt Materials Ltd
https://craft-bilt.com/  
1-800-668-6430
Factory Showroom is located at 25 Green Court Ajax, ON L1S6W9

Vincent in Toronto
Vincent in Toronto
0 reviews Toronto, ON
10/10

Craft Bilt Canopy Structure - excellent quality and service

We purchased a canopy structure from Craft Bilt, along with installation. The product is of excellent quality and the installation was done in a very professional manner. We researched extensively before purchasing and found their pricing to be very competitive relative to their competition. We would recommend Craft Bilt to anyone looking for a similar feature on their property.

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Company Response

Hi Vincent, This is an awesome review. Thank you very much for your kind words. You are absolutely correct that  Betterliving™  Retractable Canopy has excellent quality and 12 years warranty!
I will pass your review to our installation team. They will be very happy to hear from you. Thanks again,

craft-bilt.com
(905)- 619 1234
Factory Showroom is located at 25 Green Court in Ajax ON

Jacqueline in Toronto
Jacqueline in Toronto
1 review Pickering, ON
10/10

Entry Door Awning

We ordered an awning to cover our front entry door - it was specified on the order, however when it was delivered was not to the specs. Unfortunately, it was not until it was installed that the mistake became blatantly clear. We let the installers know that this was not our awning, and when they .looked at the specs on the order, had to agree. We called and let the Sales person know immediately that there was a mistake.

Thankfully and to this company's total credit, they took full responsibility. They removed the awning when they had opportunity, and had another built to the original specs and replaced with no argument, no questioning, no issues whatsoever!! We are so pleased and delighted to have had association with a company that is true to their word and trustworthy. We will recommend CraftBilt when ever we have the opportunity. Thanks so much for your fine workmanship and integrity.

We are The Pulhams of Pickering.

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Company Response

Mistakes happen, it's how you handle them that shows your true colours. Sorry for the inconvenience and thanks for your very kind words. See awnings at craft-bilt.com

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Craft Bilt Materials Ltd

Welcome to Craft-Bilt Materials Ltd
We began operating in April of 1992 after buying assets from Wrisco Ltd. Wrisco was a major supplier of aluminum patio covers, enclosure material and awnings for over 30 years. For 17 years we operated from the old Wrisco location, a 32,000 square foot facility in the Toronto suburb of Markham. In February of 2009, we moved to our current custom designed, 40,000 square foot facility in Ajax, Ontario (just East of Toronto).

Craft-Bilt’s main business is dealer sales of aluminum components for sunrooms, railing, waterproof decking, awnings, patio covers and polycarbonate roof systems. We manufacture railing kits, canopy kits and sunroom kits. Our line of retractable fabric shades includes: fabric awnings, solar screens, free standing canopies and canopies for pergolas. Craft-Bilt™ also supplies aluminum awning and sunroom components to a number of manufacturers in Canada.

We take a great deal of pride in the engineering materials that have been developed for our products. Proper engineering is important for obtaining building permits. More details can be obtained through your local Craft-Bilt™ dealer. We are also very proud of our products themselves and as such, Craft-Bilt’s™ copyright (i.e. web pages, literature, catalogs, pictures, engineering) materials and trademarks (i.e. Betterliving™, Contempo™, Northlander™ and PanelCraft™) are strongly protected.

Our sales are primarily to customers in Canada. If you are interested in sunrooms or shade products in the USA, please contact Craft-Bilt Manufacturing Co. in Pennsylvania. They have been producing sunrooms in the United States for over 40 years.

Craft-Bilt Materials Ltd. is a prominent supplier of specialty aluminum products to the Canadian market. Such as 4 Season Sunrooms, 3 Season Sunrooms, Aluminum Railing, Aluminum Decking, Patio Covers, Retractable Awnings, Canopies, Solar Shades, Motorized Screens and More...

Please visit the Craft-Bilt Materials web site at craft-bilt.com for more information.

Check us out on these sites as well:
https://www.facebook.com/craft.bilt.materials.ltd
https://twitter.com/CraftBilt
https://www.houzz.com/pro/craftbilt/
https://www.youtube.com/c/Craft-bilt
https://www.instagram.com/craft_bilt/
https://www.pinterest.ca/craftbilt/

CATEGORIES
Decks, Awnings & Canopies, Sunrooms, Solariums & Greenhouses, and Railings
PRODUCTS
Awning, Patio Cover, Sunroom, Canopy, Railing, Decking, Solarium, Carport, Entrance Cover, Porch Enclosure, Screen Enclosure, Motorized Screen, Solar Screen, Window Shades
SERVICES
We install of all of our products within a small radius around our factory. We deal with contractors throughout Canada, so there's a good chance we know someone who is familiar with our products who is not too far away.
BRANDS
Bettlerliving™ Shade & Screen Products Grand Vista Sunrooms and Screen Rooms Northlander™ Aluminum and Polycarbonate Roof Systems Betterliving™ Sunrooms Craft-Bilt Aluminum Railing Craft-Bilt Aluminum Decking
WEBSITE
https://craft-bilt.com/
YEAR ESTABLISHED
1992
NUMBER OF EMPLOYEES
20
PAYMENT METHOD
VISA & Master Card
MEMBERSHIPS
CSMA
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.