Absolute nightmare! The cement in between the stones on my stairs has turned into crumbling sand.
My friend almost fell when one of the stones flipped over
Derek does not return any of my messages and I now have to hire someone else to redo the stairs!!
DO NOT HIRE THIS GUY!!!
- Approximate cost of services:
- $12,000.00
- Company Response
I'm sorry to hear about your negative experience with our company. We take all customer feedback seriously, and we apologize for any inconvenience caused. You had written this review 3 years after we had completed your job and I still would like to fix the issues with no charge. You called me in the middle of the pandemic when a lot of restrictions were imposed. I did call you back and left a message that we cannot perform repairs in the middle of winter because it involves cement work where the weather influences the outcome. I also advised you to wait till spring so I could perform the repair.