My correspondence with the company was quick and easy. The tech arrived on time and looked and acted in a very professional manner. It was obvious that he knew what he was doing and really cared about doing a great job. He explained what he was going to do and answered all my question. When he was done he went over all the spots he had found and how he fixed them. In the end the price was exactly as quoted and the work was second to none. Overall, a great experience!