Fresh Paint

My 112 year fir floors had just been repaired and refinished at great expense but since the household furnishings were all removed, I thought it was a good time to paint the interior walls. I met with the estimator of Fresh Paint who assured me that my floors would be protected during the painting and added the following comment to the project scope - "Brand new fir floors throughout ** Be very careful as they are a softer wood that scratches easily**"
When the painters paper was removed I was horrified to see many scratches and gouges on my livingroom floor and very a large scratch and gouge where my stove had been pulled out in order to paint behind it, even though I had provided RAM board to protect the floor.
At first I received great sympathy and apologies from the FreshPaint GM when he viewed the floors. Shortly afterwards, I received a phone call saying that I, a senior with a ruptured shoulder tendon, must have done the damage myself. Even so, Freshpaint offered to have the painter fix my floors "Free of charge", as my floor restorers estimate to re-coat was not acceptable to them.
I had not realized that Fresh Paint sub-contracted out the Painting.
The end result was a discount of $150 from the sub-contracted Painter and $150 from Fresh Paint which they considered "an acceptable solution".
Acceptable to who I ask? Unfortunately the stress of this was overwhelming, the victim blaming too much. I had to move on. I cannot afford to repair the damage done by Freshpaint, nor should I have to. Hard lesson learned.
My advice - find out first whose is actually doing the painting and talk to them directly.

Total pros! I needed a very small job done right away and Josh was able to accommodate me the very next day. Their response time to my enquiry was almost immediate. Totally professional, with excellent communication and very fair pricing.
Tom, our painter, was just wonderful! So polite, prompt and efficient.
I would definitely use Fresh Paint again with no reservation.

I am very pleased with my freshly painted room. Chris did an excellent job. There was a lot of sanding required and everything was kept neat and tidy. I am delighted with the quality of the work. I appreciated that your company was prompt in replying to my quote request and it was all clearly itemized. Thank you very much Chris and Morgan; you guys are great! I will be calling you again for more painting projects.

Throughout the entire process, Fresh Paint has been professional, courteous, and respectful. The painter kept all our areas clean, checked-in and provided routine updates throughout the process. Very happy with service.

We reached out to Fresh Paint for a quote for our new condo in Steveston BC. "Fresh Paint" got back to us immediately and provided us with a competitive quote. They provided all the necessary information we needed, where to find the colour, what paint to choose, etc. they were quick to book our job and within a week, had it scheduled and completed. The painters were professional and courteous and respectful of our home. The paint job of two coats throughout the entire condo was amazing! It was completed in just over one day!! We are extremely pleased with the workmanship! Can't rave enough about this company!! Five star work in every aspect of the job, from the consultation, the actual paint job, and the invoicing payment option online was quick, user friendly and easy! Amazing!!

We had Fresh Paint do the all the work in our new condo renovation. They were the one trade that we didn't have to worry about. They had no problem working with our high ceiling and did 2 great accents walls for us. We would highly recommend them to anyone.

Great overall experience... from the quotation process right through to the job completion everything was easy and professional. Extremely impressed and would definitely recommend Justin, Aaron and their entire crew!

Fresh Paint (Justin) provided the best service I have ever experienced from any contractor I have hired.

I appreciated Justin's upfront and direct approach to our project.

It all comes down to the quality of the work and price point. Fresh Paint was able to accommodate my budget and the work was flawless.

What I like about Fresh Paint is that it's not some big corporation - it's a small business that offered me a personalized solution.

Justin and his company are truly professionals and you would do yourself a favor to give him a call first. He was honest and friendly towards me, and I was completely satisfied working with him. These guys are the best company all around for painting. 5 stars all the way.

I enjoyed working with Justin. He was very organized and on top of things. Pricing was sharp and work was done as promised. the tradesmen that were brought in to this job were excellent as well. I highly recommend Fresh Paint.

I was extremely happy with Fresh Paint. I found the work to be very high quality and the guys were friendly and professional to deal with. I would recommend Fresh Paint to friends and family!