E Q Homes

1737 Woodward Drive. OTTAWA ON K2C 0P9
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HomeStars  >  Builders in Ottawa  >  E Q Homes  >  New Build Nightmare
1 review Ottawa, ON

New Build Nightmare

I had high hopes for my EQ home but the experience has turned into a nightmare. If you are considering purchasing,I would highly suggest you reconsider. This is not my first home or new build home so I understand what homeownership entails. My last home was with a builder with a “bad” reputation. The finish work, craftsmanship and attention to detail of that company far exceeds EQ. All I can say is thank goodness for Tarion warranty, money well spent. How EQ deals with multiple ongoing issues within the home continues to be unsatisfactory. Fool me once #neveragainEQ

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Company Response

Hello Akyamaa, we’re sorry that you’re still upset about this issue that you brought to our attention in early September. Our Customer Care team is working with you to resolve this. Trades have come to your home and are working hard to fix the issue, and we are reaching out to you to confirm upcoming appointments. Our team will continue to keep the lines of communication open with you and we hope to have everything resolved to your satisfaction in a timely manner.