Greenland Van Lines

Moving & Storage
Toronto ON M1H 3K3
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Moving & Storage
Greenland Van Lines
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19%

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Reviews for Greenland Van Lines

Average customer rating:
4.4 10 (99 reviews)

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Rania in Ottawa
Rania in Ottawa
1 review OTTAWA, ON
0/10

Moving from Calgary To Ottawa

I was sooo disappointed from the service I got.
The delivery I was promised was 10 max, but eventually I received my shipment after 3 weeks.

Communication with the agent was very hard.

We received our furniture with some damages and couple of missing items. After submitting a claim form for the damages we were only eligible to one tenth of the claimed amount.

Bottom line I don't recommend this company to anyone.

Approximate cost of services:
$0.00
3 of 3 people found this review helpful.
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Company Response

We would like to apologize for the delay in delivering your goods as we promised. Also, we sincerely sorry for the inconvenience caused by us because of an error in our scheduling department had it while your goods are in transit and let us assure you that our company has a favorable record of delivering by the date we specify. We value your opinion and review and wish you all the best in your new home. Thank you very much for being a customer of Greenland Van Lines.Regards,Melissa Cruz-Greenland Van Lines Customer Services Manager

irit in Toronto
irit in Toronto
6 reviews TORONTO, ON
10/10

move from London to Toronto

Greenland provided an excellent service. The moving crew was professional, polite, and very careful with my stuff. There were no hidden or extra fees. They only charged $100 to break up the move to two days. I will definitely use them again. (It would have been cheaper to use 3 person crew. Live and learn).

Approximate cost of services:
$1,800.00
0 of 1 people found this review helpful.
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Company Response

Hi Irit in Toronto - thank you for the great review and we are thrilled to have been the moving company that was able to help you with your moving needs. We always strive to make sure that we make each and every customer happy with our services and be the service provider of the consumers choice. We wish you the best at your destination- Greenland Van Lines.

Nancy in Fall City
Nancy in Fall City
1 review Fall City, WA
10/10

moving from toronto to edmonton

Very good service, helpful and extremely efficient. We received so many quotes but decided to go with Greenland Van Lines based on their reviews. My agent Samantha took the time to go over all of the items I wanted to move and gave me very accurate estimate. She suggested certain things to be protected and wrapped (which I didn't think of). The move went off without a glitch and I would highly recommend them to anyone looking for moving services.

Approximate cost of services:
$2,750.00
0 of 1 people found this review helpful.
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Company Response

Hello Nancy-Thank you very much for taking the time to give us feedback on your recent move. We truly appreciate your business and wish you all the best in your new home.

Jordan in Cumberland
Jordan in Cumberland
1 review CUMBERLAND, ON
3/10

Moving

I went with Greenland Van Lines because of the rave reviews they received on this website. Unfortunately, my moving experience with them wasn't so great.
One of the problems I had is that they weren't up front about their policies. For example, I asked whether they sub-contracted their movers, or if they their had own truck and staff that did all the moving. I was told that they did not sub-contract, so I was surprised to see a different van line at my door on moving day and a second one at my destination. Never once did I see a Greenland truck. I was also quoted a deposit of $100 on the phone, and was surprised to later get a charge for $200 on my credit card. Moreover, I specifically asked over the phone whether there was a deductible on any insurance claims and was told 'no'. But when it came time to sign the paperwork at the end of my move, I had to agree to a $350 deductible before getting any of my stuff. And another thing: I was told before the move that my stuff was still covered by their insurance policy even if I packed it myself, only to learn on the other side while signing the paperwork that this was not true. Either Greenland doesn't know their own policies or they were misleading me.
Another thing that really miffed me was the absolute horrific care the movers took with my stuff. My boxes were man-handled. Thankfully, I packed them with enough care that there was minimal breakage (some broken glasses, scratches on the furniture, and a busted statue). I spent $90 on a TV box for my flatscreen, which was completely crushed at my destination. The TV turned out to be okay (barely), but the box was destroyed and it was evident from the sensor sticker on the side that the TV had been flipped either on its side or upside down at least once during the move. Not good.
The only thing I can commend Greenland Van Lines on is that they were friendly and accommodating, and their prices were reasonable, but I would not use them again.

Approximate cost of services:
$5,000.00
What could this company do to improve their services?
- Be more familiar with their policies - Take better care of my stuff
2 of 2 people found this review helpful.
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Company Response

Hello Jordan, this is Melissa, Greenland Van Lines's customer services manager. I have been trying to reach you to rectify the situation. Thank you so much for alerting us to the problems you had getting the right information regarding insurance details. This is not our standard. We would like to make this up to you as soon as possible. Please contact our office at 855 281 0019 and ask for Melissa. Thank you so much again for bringing this to our attention.

Joanne G.  Edmonton
Joanne G. Edmonton
4 reviews Edmonton, AB
8/10

Move from Edmonton to Toronto

Greenland picked up our goods the day they were contracted and delivered them to Toronto within the estimated timeline mentioned. We did have some concerns but all ithings considered the move was a success. Greenland did contact me to address the concerns we had and we have resolved the outstanding concerns. My advice, with any move, would be to read the fine print and get a final price prior to the move.

Review has 1 previous version
Approximate cost of services:
$3,000.00
0 of 1 people found this review helpful.
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Company Response

Dear Joanne,
It gives us great pleasure to know that you have been served well and that you are satisfied. We thank you for the positive review and if you ever need us again it will be our pleasure to serve you. Sincerely Melissa Cruz-Customer Services Manager

Henry's in Alberta
Henry's in Alberta
1 review ,
10/10

Moving services

We are very happy with the service. Thanks to Brock the manager for all his help in meeting a happy resolution for both of us. Tuana in the office was great to deal with. We would recommend their service to anyone.

Review has 1 previous version
Approximate cost of services:
$7,000.00
0 of 1 people found this review helpful.
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Company Response

Dear Henry Family,

Thank you so very much for your review and we appreciate your opinion. We are glad to provide resolutions for you. Again we value you and are pleased that we were able to serve you. All the best-Greendland Van Lines

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Greenland Van Lines

Whether you are moving locally in Toronto, Ontario or a long distance to anywhere in Canada, you can be rest assured that GREENLAND VANLINES will provide a stress free move, guaranteeing superior quality service from the moment we pack your belongings to the point where we arrive at your new ...
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