Greenland Van Lines

Against all the reviews on this site, I decided to give these guys a shot because their initial customer service appeared good and their agent Steve was pleasant and professional. The main decision maker was their price. They came in much lower than the competition and with a move of this distance and expense, price did matter.

Pickup day - NO SHOW. I called the driver and he was in Moncton on an unload and was completely unaware (per his report) that he was supposed to be loading me today. I had to cancel hotels and I lost some deposits at Wisconsin waterparks but due to the inconvenience this caused, they did offer me a $100 credit.

The actual load went well. The loader was friendly but their team was small and this was the longest move ever. At just over 10,000 lbs the typical moving crew could load us in about 7-8 hours. They were at our house for 12 hours. It was a two man crew which seemed inefficient as after our effects were loaded outside, the crew chief then had to play Tetris with our stuff and load the truck for another 90 minutes.

We needed storage and I asked for 2 months free storage which they gave to me. I then completed my move two months later when we secured a home in Airdrie. Again the crew that unloaded us was friendly and appeared to be competent. I was disturbed that they did not re-assemble anything they disassembled (beds, desks, etc) They were not even cross checking our items against the manifest which I am now in the process of filing a claim for multiple broken items, and three lost area rugs. They broke our BBQ, picnic table, couch, a "fragile" box arrived crushed, our filing cabinet, and worst was the coffee table they smashed and had the nerve to attempt to glue it back together and accidentally left their wood clamp on the table which we found when it was unloaded.

Even more disturbing was the movers opinion of Greenland's dispatch department. They don't know up from down and are the most chaotic group of people ever. They work their movers to the bone and care NOTHING for staff turn-around. Their movers work 6-10 days straight and put in 12-18 hour days. That will result in damages due to fatigue alone.

I gave them 1 star because of a few pleasant dealings with them, but overall, I would never ever use these guys again and I highly advise you all to avoid these guys. I can't make this crap up. This was my final move after retiring from the Canadian Forces and if I could do it all again, I would have paid the extra $4000 and moved with other companies. Stick with the pros guys.