Absolutely horrific experience, and its not done yet! Booked a move from Hamilton, ON to Calgary AB with Erin from Greenland. Delivery pickup was scheduled for July 23, which went rather smoothly. We were told that Greenland would be calling us the morning of the 24th to confirm what day our stuff would be moved by TRAIN, and how we would pay. This call did not happen. As we were driving out to Alberta, we finally got to speak to someone who informed us that our delivery was not leaving until we paid in full, plus an additional $1500 for more weight (the weight slip was never shown to us). We paid in full, and still have not received our belongings. It is now the 18th of August, and we were promised our items in 5-7 business days. This company is great when booking and sounds professional, but once they have your items, you cannot get ahold of them. You sit on hold for over 20 minutes to have them hang up on you, or tell you that the person you want to speak with is out of the office or on the other line. This person, or any other person, NEVER calls you back. They have caused so many problems for us, and think that apologies are going to be enough. My son's medical supplies are on that truck, and they don't seem to care. Please do not hire this company...you will not receive the common courtesy of a phone call or be able to locate any of your stuff. You will overpay and not receive your stuff. We are terrified at this point that our stuff has been lost and I have called the RCMP to make a police report, although this is a civil matter and we need to hire a lawyer. What a joke! Do yourself a favour and stay clear of this company!!!
- Approximate cost of services:
- $4,100.00