Very disappointing experience with this company.
Moving back from Montreal to Toronto, I required a moving company that would reassemble my upholstered bed and dining room table.
Brian W. my sales rep replied to me in writing that my quote would include reassembly.
The movers in Montreal were cautious and courteous while packing my furniture.
My experience in Toronto has not been positive.
On June 3, 2013, I received a call that my goods weighed 4500lbs.
I contested this, as I had only spent one year in Montreal, and having the receipts of the move to Montreal, I contacted my sales rep Brian W. He offered me a re-weigh of my goods, but at a cost of $350.00, if their initial weigh in was correct. I continued to protest, so Brian W. had my goods re-weighed, ending up at just over 2840lbs, almost a 1700 lb difference.
On June 4, 2013, the movers arrive. I have to wonder if my goods were given to a sub contracted mover, as the re-weigh sheet provided to me indicated "Capital Movers"
The movers refused to reassemble my bed and dining room table, despite me showing them my email from Brian W.
As the move progressed, my leather chair was unwrapped, with a piece of wood missing from one of the rear legs.
My dresser and nightstands were unwrapped, revealing paint splatters on the base of the dresser and on one of the nightstands
My upholstered bed was brought in and unwrapped, revealing a dent in the headboard.
I called the Toronto office for Greenland to speak to my sales rep, Brian W, only to discover that he had resigned that day.
I explained my situation to the receptionist, and to her credit, she sent the movers back to assemble my bed. The movers returned, only to discover that the legs to my platform bed were missing.
I called the office back, explaining the situation to the receptionist, she advised me to fill out an online claims form.
I went to the company's website and described the damage to my goods, to a value of $3500.00.
I received a reply from Greenland's claim department, offering me $40.00.
I replied back, calling their offer wholly inadequate.
I have since spoken to the manager Steve, who has offered me $250.00.
When I expressed my discontent with his offer, I was told that he did not like my tone of voice.
I recommend that you avoid this company to move your goods
- Approximate cost of services:
- $50,000.00
- What could this company do to improve their services?
- Explain their insurance policies