Greenland Van Lines

All our arrangements were with Samantha. From the start our delivery date in Saskatoon was October 14 (pick up was Oct 8). The actual men who picked up were great. The men who delivered were terrible. We told them carefully where to put the big furniture, but they put it into other rooms and then complained when we asked them to move them to where we had specified. We had no one to help us and I have a serious leg injury, so we could not move things ourselves. They asked for coffee when they arrived, like why wasn't it ready. They put our furniture in the middle of the room against each other (dressers put facing each other so the drawers could not be opened) When our things were picked up, we actually gave those guys a bonus because they were very good. Then we could not get Samantha to call us with the final weight of our move so we could arrange for the certified cheque for payment. We gave our business to Greenland over other companies because Samantha told us they had a storage facility in Saskatoon and we could put certain things in storage there for free for 8 weeks. We needed storage at the delivery end, so we went with Greenland. When we called on Oct 12 (while driving to Saskatoon) to confirm the Oct 14 delivery, they said it was all set - no problem - but they needed us to speak to Brock to confirm the amount for the certified cheque. While speaking to him he said, "who told you your delivery was going to be on Oct 14?" We said - Samantha. Brock told us we would not be getting our delivery until at least the end of October. We explained that this was unacceptable - I had vital medical supplies I needed on that truck that could not be purchased in stores or even at the hospital (special wound care bandages) from my Toronto specialist. We had nowhere to sleep and no furniture. Because of my leg injury I could not sleep on the floor or even an air mattress because it was too low, My leg became infected and has still not healed. We did not learn until the end of October that Greenland DOES NOT HAVE STORAGE IN SASKATOON as Samantha had directly told us when we booked with her. If we had known this we would have just had them deliver it all at the same time because we needed access to those things. Brock offered to send some of my medical supplies via Purolator. We told him to send 2 boxes that were small, lightweight and had no writing on them at all, only the word CALEA on the packing tape. Brock sent me pictures and I ID'd 2 of the boxes. He sent them. However, if you turn the one box around it is clearly written on the other side "MARTHA STEWART LIVING MAGAZINES". So, he apparently only looked at one side of the box. We were also promised a large discount of at least $1,000 (since we had over $1200 in expenses due to the bills we incurred because of the wrong delivery date). We said we would then give some additional business to Greenland if they gave us this discount because we had some other things that needed delivery. At the point of delivery, Brock would only agree to a $400 discount. At the end of the 8 weeks for the storage of our things in Ontario, we were told they would be delivered by the end of December, but they did not arrive. Then we were told Jan 15th, then the end of January, then the middle of February. It is Feb 28th and we still do not have the rest of our things and they have not returned 6 phone calls and 6 emails. Two bedroom sets were damaged and one of those is a 1930's antique dresser that will cost at least $500 to repair.The address they list online for their company is a Shoppers Drug Mart plaza with no office there for their moving company. The fax number they list is no longer in service. Brock is only working in the office now 1 day a week and no one is returning our calls or emails. In the meantime, we happened to buy our son a new mattress and the fellow in the store asked us who moved us from Ontario, We said Greenland. He said he had moved here from Ontario a year ago and Greenland had also moved him, He said they gave him a delivery date, but no one showed up and he called many times, but ended up waiting for his things for more than 6 weeks, sleeping on his apartment floor with a 2 year old toddler with no furniture, clothes or household belongings. Who thinks a person can move and not need their things for more than a month? That is crazy. And notice that any correspondence you have with them does not list anyone's last names? No last names! What a horrible learning experience this has been. My husband has a managerial job here - my son needed more clothes for school - my husband needed good work clothes. We moved here with a very large dog so we had very limited room in our car and only brought what we would need for the week of travel. I can't tell you the worry and anger my husband and I have experienced as well as the pain from the injury I have which needed those special bandages!! Go with another company that does not outsource their drivers who has a real office address and who keeps their word about their delivery schedule and is not afraid to put their last names on your contract. I can only say that hopefully karma will work its magic because these people are not truthful to customers and the result is not just inconvenience - it is the total disruption of a person's life, It is terrible to be afraid to go to someone for help because this company has our things - things we can't ever replace, It is like being a hostage and no one should have to experience this.