Cedar hedge trim/shape/topping
This was the second year I have used their service. The work they do on the actual cedars is very good, clean up was decent and their quoted price reasonable. The staff are friendly.
On their most recent work in Sept 2022 they "accidentally" cut down a steel wire that I had placed through the cedars. This 200lbs wire was used to string up patio lights. They had no issue trimming around the wire last year. When they came back this year they indicated that they can "work around it" just like they did in 2021.
The cost to replace the steel wire is minimal, however the labour involved in re-stringing the steel cable and re-attaching the patio lights is in the range of 2-3 hours.
Did I mention there was apology from anyone at Monkey Tree?
- Approximate cost of services:
- $97,000.00
- Company Response
Not to sure about your review. We appreciate the positive feed back regarding the majority of our process. Our accountability process within our operations is highly valued. Any incidental that may occur from our actions is always addressed and corrected within our operation. It states clearly on our website and in our invoice emails "we only want to be paid once 100% satisfaction is achieved". You declined to allow us to remedy the small and simple situation, paid promptly and have now decided to outline your displeasure. To deny our ability to correct and then complain about it defies general logic! We are truly sorry that we are a part of your process.
Seth Mennie,
Owner