This company is a disaster from beginning to end. We engaged Bytown to put up a fence into our backyard because our neighbour had contracted them to do the back fence. The estimator assured us it could be scheduled at the same time, and described how certain gaps between a neighbour's fence would be addressed. Not only did the install not happen when they said it was going to (they forgot to link the two projects), they sent the person who was most likely Ottawa's worst installer.
This guy left screws, scrap metal and dirt all over our neighbour's property. He leaned materials against the side of her house. He didn't always show up when he said he would, and when he did he claimed that the PVC parts would crack because it was too cold to install them (Bytown basically sent him to install not telling us that we'd end up with a cracked product). We ended up having to heat our garage for him so he could get the work done. He made holes in the fence and didn't plug them; put up pieces that were stained with rust; used different screws in the same hinge.
By the spring, the gate fell apart, the latch fell off and our neighbour's gate wouldn't open anymore. We emailed Ned multiple times. Nothing. Finally, my spouse showed up in person and Ned couldn't remember what any of the issues were. They finally sent someone to fix the fence in September (!!!!), but only addressed a few of the issues with our fence. They had a half-assed solution for our neighbour's gate.
This whole debacle has negatively affected our relationship with our neighbour. And we paid thousands of dollars for a fence that was poorly installed. Their office is unhelpful. Do yourself a favour and pick any other fence company except this one.