Great sales help but the problems started with the delivery. I received a call confirming everything was ready for shipment but that after spending over $20,000 on product we would have to pay $75 for the delivery?? When I asked if the 3 toilets were also on hand now the delivery coordinator did not know anything about them. The first delivery came and the truck driver did not drop off the entire order. He had been carrying a vanity that he did not think was ours but it was and had to come back the next day to drop it off. Then I was notified that a few pieces had been removed from the order (?) and were on backorder and did not come with the first delivery. A few days later a faucet came by courier but a 'hose' was still on order according to an email. We unwrapped a painted vanity sink to discover the finish coming off with the wrapping and had to return it. They replaced it that day. We again reviewed the reno site and found the 'hose' actually had been delivered but vanity handles were missing. I was informed that it was actually the handles on back order. We made another trip to pick up the handles. I am so very glad to now be done (I hope) with having to work with Canaroma. We discovered the Vanico vanities are available elsewhere in case we need anything further. Horrible experience after spending so much money! They have good product, friendly people but their delivery operations lack basic controls.
- Approximate cost of services:
- $20,000.00