I found this company online as I was looking for a bi-weekly house cleaning service. She told me on the phone it was $20/hour. Three girls showed up including the owner. We had a chat about the work and we talked about Home Stars as I wanted to let her know beforehand that I would most likely write a review.
The owner told me that the first time clean was actually $200, not the hourly rate that she told me on the phone. I was a little upset that the price was different but I was hoping for the work to be done well. They left before I had the chance to come home and I noticed several things were not cleaned that were supposed to be done and the tile looked all greasy.
Samantha did call me to ask about the service but I didn't respond as frankly, I didn't want them back. Samantha did seem concerned about getting bad reviews on this site and we talked about that the day they cleaned. My advice for her would be to focus on the service, do what you say you're going to do and don't change the price once you get to the house. She seems like a hard worker and I think they can bring the business to a higher standard and start getting some good reviews. I hope this review is helpful as I don't want it to be negative but rather some sound advice from another business owner.
- Approximate cost of services: