Inadequate gutter job on Gazebo
Hired this company to install gutters on new gazebo. Gutters were not installed as requested, nor properly secured. Many seams and connections were used that were not required. Company had to return to fix poor workmanship. With recent rain, gutters are overflowing and coming down. We have now hired a reputable company to repair the entire job properly.
- Approximate cost of services:
- $650.00
- Company Response
I'm very sorry that you have bad experience with us ,we really car about our customer .
First i like to be Clair that
1-We been doing hundreds of houses full installation we never have any complain .
2-the job we done late 2016 the feedback was a few days ago 2017,wish you contact us before so we can come and solve that issue.
3-There is no seems on the gutter as you mention it is 4 length between 10 to 12 foot each with 4 outside corner that usually done standers in 3 different ways, we did on of them .
4-we believe that our co-worker unintentionally forgot to secure 2 or 3 scrows at the most on one of the side may be because the work done under presser of the rain for sure it is not excuse.
Now let us look at all circumstance so we can see the whole picture and can have butter understanding.
we received a call from you Mr Ron same day we did the work at 10 PM leaving a very angry massage saying (very bad job , don't proceed any further ......)when we come to see you we find out that you was calling from the airplane coming from the state and you did NOT see the work that you said it is not to bad when you saw it but the wife does not like to see any pipe that does not look nice with the nice fence and gate you have,asking me to adjust the downspout coming from the 2 story house to the gutter installed on the Gazebo AND council one of the 2 downspouts we installed on the Gazebo gutters when i told you that (I CARE ABOUT HOW IT WORK MORE THAN HOW IT LOOKS) specially with 2 downspout coming from the 2 story house into the gazebo gutter we just installed you said that your son is electration he knows that kind of work , and he said one downspout should be enough .
We complied with your request and did the adjustment for the one coming from the house and cancelling one of tow downspouts replacing one side of the gutters ,
that you don't see any seems and not patch the out let for the one we counseled ,we believe that that change of the structure of the whole system will cause a lot of issues leaving only one downspout would not be able to handle all the water flow from the house .
I believe we did as much as we can with good intention but things does not go the way we want we have commitment for you please accept our apologize for any bad experience and fell free to contact me at 403 818 6546 so we can meet and try to satisfy you based on being fair for you and us.