Ice and old age caused my downspout to break away from the eavestrough. The strapping securing it to the house was also very loose. Russ came out within a couple of days of emailing him, repaired the damage to the downspout and replaced the strapping. He also tightened up another downspout and rearranged the gutter so that water would move away from the house more efficiently. I will not hesitate to have The Gutter Patrol back for any other gutter or eavestrough issues.