We requested a written quote detailing the costs of the project and warranties. Mike Vaughan of Universal provided us a written quote just minutes before they started work. We were billed Aug 21/13 and paid the $4,000 plus taxes as quoted for the "total cost of the project" on Aug 22/13. Aug 28/13 we received another invoice (not an original but a faded copy of the original invoice) in the amount of $2,244.72 for charges that we were not informed of and never authorized. We requested for an explanation. Instead of an explanation from Mike Vaughan of Universal, two weeks later we receive a letter from Fraser Collection Services Limited requesting for payment of Universal's invoice dated Aug. 28/13. Universal's attempt to charge 53% more than what they said the job would cost is definitely not good business practice.
- Approximate cost of services:
- $4,200.00