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HomeStars  >  Alarm Systems in Edmonton  >  Vivint  >  PROCEED WITH CAUTION
Kyle in Edmonton
Kyle in Edmonton
1 review Devon, AB


I have had Vivint services for about 7 months now. The system has not been working smoothly ever since. The system was super easy to sign up and buy but support has been a nightmare. There was vandalism and my cameras failed to record during this time. After spending hours trying to get through to support they finally rebooted my system. Everything worked for about two days and I had another issue with trespassing and once again the cameras failed me. Again, I spend hours dealing with support with no solution. They would not send a tech but offered to reboot the system once again. Not even a day later, cameras fail...and I'm on hold with Vivint. Once again we reboot the system and they refuse to send out a tech. They told me if it fails again (4th time in 1 week) then I will need to call back and schedule a tech visit. There are security companies that are more affordable with better support. I chose Vivint because I was under the impression that they were best, hence the high monthly fee. In my opinion, home security should not be taken lightly and the fact that this company does not seem concerned about my family's safety is absolutely offputting. Make sure you do your homework for these guys before you get into any long term contracts.

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