Harvey's Furniture And Appliances

Bought new appliances dealt with Wayne. He has been with this store for a long time. They know what they sell and have better prices than others in Vancouver. They ship as fast as most and delivery with caution. I like this store as they always have a wide selection of appliances and knowlegeable.

the staff at Harvey's were very knowledgeable; they told me the pros and cons of the whirlpool line compared to the LG line; staff informed us the whirlpool line is very reliable, easy to get parts for repairs

The salesmen there are very helpful and they can provide me with many useful advices. The price is very comparable. I would recommend this place to my friends and co-workers.

We live close by to Harvey's Furniture. It's been there forever. When we moved in to our new home, we needed a new couch for the livingroom and a small sofa for our bedroom. We checked out several places. Harvey's had a good variety for a wide range and tastes. We found a Palliser love seat which fit perfectly for our master bedroom. The cost was reasonable and negotiable.(which is always good). The sales reps are knowledgeable, confident, and approachable. They have a good range of appliances, some pretty high end. But prices might be more competitive elsewhere. We found their couches and sofa election the best. It's a nice local store, pleasant to shop in. We usually hop in now and then to take a peak.

When the new kitchen floor was installed the flooring specialist noticed a cracked hose connecting the dishwasher to the sink. He recommended replacing the hose ASAP and called Harvey who came out that afternoon. Harvey explained that small cracks occur as the hose bends around fixtures and through cabinets. He proceeded to replace the brittle hose with a rubber hose. He brought the right size fittings and clamps to complete the job in one session. Finally, he moved the dishwasher back in place taking care not to dislodge the newly installed hose or gouge the brand new kitchen floor.

I've been a customer with them for 20 years. They have always given me the best rate, and I never shop around anywhere else. They respect their guarantee. Being a long term client they have given me a break on delivery. They explain their product well, and always meet my needs.

We purchased furniture from Harvey's on Kingsway. We thought the customer service would be outstanding because it is a small family run business. It turned out this experience was terrible - the worst customer service we have ever gotten. Ric, the furniture salesperson should not be in a customer service position. He is inept. He could not seem to do anything right - like perhaps letting the drivers know the time we would be home in order to receive the items. The driver phones me at noon and asks where we are??? I told him Ric did not communicate the proper time -as usual. It is as if Ric really does not care about the impression he makes. It’s like he doesn’t care about the company or his job. I think no matter what you do, you should try to do it well. The one time he said he would phone us, of course, he did not - I really didn't expect him to follow through on his word, after everything. We were promised delivery of another item. Three times they did not follow through - received a call saying they would have to deliver another day. All through this ordeal, Ric did not even call us. We are very patient people, who don't like to complain, but when you receive such appalling service, you really need to warn others. I've worked customer service, and if you want repeat clients, you treat them decently. All it takes to make people happy is proper follow-up. Checked the BBB - Harvey's is not a member and has unresolved issues with customers.....no wonder with the caliber of people that they hire. I will never go back, which is unfortunate because I really like their merchandise
No follow-up on the 1st item that was two weeks late and the second item that we waited for over two months. All we ever expected were calls keeping us updated....no such luck.

I purchased a 6 burner gas heritage Elmira stove, and was told it was a self cleaning oven. After it was completely installed (huge unit)we discovered it was not self cleaning. I phoned back to our salesman, and he admitted he had been wrong in telling us it was self cleaning. He then said they would exchange the unit, in a few weeks. What followed was different excuses and delays that took one full year. At the year point of time, Harvey's just totally changed their story and said "we are not doing anything for you". I contacted the Better Business Bureau, and discovered they already had an unsatisfactory rating, and my complaint would be added to that. Harvey's salesman then misappropriated the truth to the BBB, totally changing the facts. BBB suggested we take it to court, but at that point we just threw in the towel and have told everyone since how bad Harvey's is!

Excellent service. Pleasant sales people. Pleasant delivery and install people. I purchased fridge, dishwasher, freezer, couch and l couldn't be happier. I recommend them to family and friends and friends of friends wholeheartedly.