Just recently, my almost brand new dishwasher decided to stop working. A neighbour of mine suggested Archtech's because they get all their appliances fixed or replaced through them, I gave them a call and was responded to quite quickly. A serviceman came and inspected the dishwasher (and was good with the pets) where I was notified that it was my drain pump, which had to be replaced, he had to order the part which took about two days but came at the times I requested and was on time for both occassions and had the part fixed. I was quite pleasantly suprised with the service, they were quick, efficeint and polite.