I contacted Service 4 Appliances to repair a refrigerator in my tenant's apartment. I was told over the phone that the service call would cost $80, which I agreed to. When the technician arrived the next day, he assured me that he could repair the refrigerator and no parts were required. The cost of the repair was $330. Before agreeing to the repair, I asked the technician if it made sense to spend this money and repair the refrigerator. He said that the refrigerator was in good working order and once he was done it would function successfully. I also asked him if there was a warranty included with his service and he did say that there was a service warranty included. I went ahead with the repair. The technician was onsite for 30 minutes to complete the repair. I was a little surprised by the short amount of time he was there given the high cost of the service, but went ahead thinking this was a reputable company and he would do the job well. The next day my tenant contacted me to let me know that the refrigerator was not working. I contacted the company to ask them to come over to re-service the refrigerator. They did not come back over and instead told me via email that I would need a part that would cost over $650 in order for the refrigerator to function again. I was really surprised by this. The technician did not explain that his repair may not work and if it didn't that I'd be required to spend almost $1,000 to complete the full repair of a midsized refrigerator. Had I known this, then I would've not gone ahead with the service repair. The company claimed that this was explained to me, however myself and my tenant agree that the technician did not make any of this clear and again assured that he could solve the issue. I would never recommend using this company to anyone as they are overpriced and do not offer an honest service.
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