Our house is more than 15 years old and the original double pane windows have mostly lost their seal. Decided to change the glass panes myself to save some money. Academy was willing to break open the old panes and transfer the internal grills to the new panes for me for $95 per pane. I took 4 or 5 in at a time on the days they told me they were running the machine to make the sealed windows. Saved a lot of money doing it this was as I changed more than 20 panes. Kristen was very friendly and helpful.