Sears Carpet & Upholstery Cleaning

I made an appointment to have 2 loveseats shampooed. The technician was rude and kept telling me there was no point in him doing it because I didn't want to pay for sanitizing when he was done shampooing. I am a senior citizen and told him I couldn't afford an additional service. He really got angry and started raising his voice to intimidate me. I told him to do the work or I would call the office. He finally did it and left. I phoned the manager that day and they did nothing. He promised to send out a technician to do a complimentary spot cleaning when they were in the area sometime. That was a year and a half ago and I haven't heard from them since. Absolutely don't use them.