Watermart

i wanted to send my thanks to Scott for doing a great job at changing our filters and replacing our reverse osmosis membrane He was super helpful and explained everything thoroughly to us. We sappreciate the excellent customer service that watermart has!

I received a water bill that showed 2 1/2 times normal consumption. I traced the problem to a leaky toilet which I fixed and a constant drain flow from my RO. I spent about a week on Youtube trying to figure out how to fix the RO leak. The system I have did not have readily available assistance or help. Completely frustrated, I did a search for RO help in York Region and came upon Watermart in Thornhill which is close to me. I called them (frankly expecting them to say they can't help) and spoke with Dave. I described the problem and Dave assured me it was common and they could help. Given my water bill problem, Dave arranged to have someone come over straightaway. Within an hour, Ken arrived. He did a thorough check and confirmed it was a faulty shut-off valve. Ken also then carefully explained my options. Because the system was older, parts/filters not readily available and expensive and the tubing looking unsanitized, while they could replace the part, it was expensive, so he recommended we replace the system. I braced for the cost and was pleasantly surprised by it. Not only was it reasonable, the parts and filters were readily available and he said Watermart would also schedule annual service/filter replacement. For an extremely busy family (with a forgetful Dad who is not much of a DIY guy), that is gold. That was a Friday. On Monday, Ken was back when he said he would be and the system was installed and running within an hour or so. Ken removed the old system and took it for disposal so the work area was clean and professionally done. Ken showed the way he secured all of the tubing and the tank, the installation of an extra shut off, etc. It really showed how professional his work was and how shoddy the work was with the original system. Once installed, Ken carefully walked me through the system and answered all of my questions, including explaining some additional products for consideration without pushing me to 'buy'. All in all, I had a extremely good experience with Watermart. Thank you to Dave and Ken.

Watermart was recommended by our contractor after a major renovation. When I called I got an in depth education over the phone, and in writing, so comparison shopping was easy. The installation was on time, and went without a hitch. The installer was polite and professional.

I used Watermart for the first time, they were prompt, answered all my questions, and since i do not like to talk to machines when I make a call, i was delighted when a person was always there to speak with. the service gentleman I believe his name is Ron was polite, respected my home,and did a thorough job. will use this company again and again

Ron Anderson has been performing our annual water filter replacement for many years. I always ask for him to do the work because he knows our system, works efficiently and cleanly, and is also nice to deal with. I'd recommend Watermart, the company Owner, Dave Seagram, and Ron to anyone considering a water filtration system for their home or office.

The installer was Ken. He arrived, and left, within the time promised. He was most courteous and gave clear and complete instructions. He did not leave any mess after installation.

I've been a Watermart customer for over 10 years/3 different locations and their service has been outstanding. Thank you Scott and the rest of the team for the good work.

Watermart returned by call promptly and came to see me the next day. The service tech Ken was friendly and explained everything to me without the hard sell. I purchased a new system and look forward to being an annual customer!!

It has been a year since we have had our whole home water filter system put in by WaterMart. WaterMart called to set up our annual service which was scheduled with Ron. As with our first experience with WaterMart Ron completed the service call with professionalism, care and extraordinarily great customer service. Ron, Lauren and Katelynn are to be commended we could not be happier with the decision of choosing WaterMart.

Watermart is an amazing company. At each and every step of the way in selecting a water filtration system the folks at Watermart were the example of incredible customer service. Dave was always prepared to answer our numerous questions and upon installation the great customer service continued. Ron who was the installer of our system which included a Salt-Free Scale prevention system as well as a whole home self-cleaning filtration system and other filter based systems was incredible. He was always punctual and so experienced with various water quality based systems and he too was always patient with our questions during the install. The folks at the front office of Watermart were always willing to accommodate our appointment changes and always pleasant. Thank you Watermart and team for all your assistance. We will also be maintaining a long term relationship with Watermart for yearly maintenance of our new water system. Thank you !