Buy Factory Direct Spa Covers

I purchased a spa cover from BFDSC 10 weeks ago. Payment went through immediately. I have tried multiple time to contact them by phone and web inquirer will no replies. I am know trying to work through my credit card company to get my money back but given the time that has passed I doubt I will be successful. Good bye $562.00

$460 as I recall but we went for lots of options yours might cost less. We are invoice 36913 from Oakville.
Feedback is an odd thing as when people are content they don't bother with it however if displeased they readily complain.
Our experience is this. Didn't spot the email response as the email address used went to spam so we missed the fact that we were contacted immediately. The cover arrived much sooner than expected. The cover itself was not as described it is completely over engineered and the quality of stitching could only be equalled by the leather seats in an exotic high end sports car or designer handbag sold in stores that are so exclusive that absolutely nobody may enter because they are not good enough.
We are beyond delighted, great price, wonderful customer service, and made in Canada. 5 honest and deserved stars. 10 out of 10 !!