Ottawa
We bought a sofa from Structube. In less that 3 months the fabric started pilling (bobbling) badly. Even, large number of feathers were coming out from the sofa frequently. We needed to use an extra cover on the sofa to prevent the pilling of the fabric and the feathers. We complained to the store about the defects. Instead of giving a solution, they replied me that they checked the demo model in their store and they didn't see any issue with the product, which implied that I was not telling the truth. They wouldn't change the product. They didn't even bother to double check the product or acknowledge the fault of the product
- Approximate cost of services:
- $2,260.00
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