The worst part of dealing with Arcuri Homes is the overall poor quality work and lack of customer service. We built an estate home with Arcuri in 2012, and had numerous problems with them. As a previous reviewer mentioned we have also had paint peel from the trim on all of our windows which according to them is normal due to the humidity in the home (they were the ones that setup the humidifier). The results from sanding and repainting the trim were worse than the original peeling. We have also had a problem with the exterior trim and front door paint peeling after the first winter. The kitchen warming drawer was installed poorly so that the housing would move causing the unit to unplug frequently. Which they would not warranty because as they put it “The unit was installed as a courtesy by Arcuri Homes”. Our tiled master ensuite floor needed to be ripped out and replaced by Maguires as the original install used defective mud and the tiles were popping. Luckily we identified the issue before the end of the first year otherwise that cost would have been out of pocket.
We’ve had many other issues as well (Sinkhole in front of house due to improperly setup drainage, Stonework falling off, Silicon Dabs all over the roof when the neighbors roofs are pristine, Leaky shower heads, and faucets handles which are perpetually loose, Exterior faucet which broke after the first year, Granite counter tops that chip when you look at them funny).
We have built more than a few homes, so we are familiar with the usual builder client problems (you didn’t tell us that there would be a bus stop there/you didn’t ask or we didn’t have the final plan until after you bought your lot OR your house size can only be X% of your lot size/then the neighbors end up building whatever they want). Arcuri takes the cake, after working with them I will bring a lawyer to every meeting with our next home builder which sure as heck will NOT BE Arcuri Homes.
- Approximate cost of services:
- $800,000.00