My experience with this company was ok but not great. Wish I could rate FROGBOXES higher but I cannot. I have nothing to complain except for three boxes that were a bit dirty. The delivery guy arrived on time, was polite and the service was ok but nothing "Extraordinary". I feel I could have a bit more than just having my Frogboxes dropped of at my location. For example: explain or advice how to pack them or explain what's best to load them with (BOOKS) bit more of customer care would probable made the difference. I would use Frogboxes again as a second option but will hesitate to recommend to anyone.
- Approximate cost of services:
- $160.00
- Company Response
Hi Leila,
Thank you for your feedback, as a new company we value your feedback greatly. We have a new packing tips guide that we will be handing out with every order to help educate customers on the 'best practices' when moving with FROGBOXES. I'm very sorry you didn't get this. We do clean all the boxes between every use, I'm very sorry you had 3 boxes that weren't up to par. All the best at your new place, we do hope that you will give us the opportunity to serve you again. Please don't hesitate to contact me directly next time for a discount. phil (at) frogbox (dot) com
-Phil