I had read a previous review about this company that it becomes impossible to reach someone by email or phone if there is an issue. Thinking that this was just one bad review by only one customer I foolishly took a chance. I am now in the same boat, no phone answering and email responses for when I needed them back. Now I know that I should of seen the red flags especially when all other good reviews are always 10/10 (really ?). I caution any new customer it you are want to take a chance of not getting any responses, go for it.