The Door Company

Garage Doors & Hardware
9236 Castor Road OTTAWA ON K1Y0X6
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HomeStars  >  Gas Line Installation in Ottawa  >  The Door Company  >  Hidden fees, combative booking line. Stay away!
1 review Ottawa, ON

Hidden fees, combative booking line. Stay away!

Poor experience with their booking services. They said they would give us a call back and a quote for a minor repair to our garage door (took 15 minutes onsite to replace a cable and level the door).
They never called back, but a technician showed up and quoted us 20 dollars (roughly) to replace the cable. When we received the invoice they included the following charges;
- minimum service fee
- miscellaneous hardware
- fuel surchage
- lubricant
- cable replacement

We were not informed of, nor the amount of, a minimum service fee beforehand (which was $100 CAD), nor a fuel surcharge. There also wasn't any 'miscellaneous hardware' used during the repair either. The only item they affixed to the door was the cable. As for the 'lubricant' the technician literally sprayed a bit of an $8 dollar can of lubricant, and then charged us for the whole can itself. No, we didn't get to keep it either.

When I called about the minimum service fee, which we were not told about upfront, the central booking lady was rather combative, and offered to take 65 cents off the of cable price. I wish I mentioned the other issues too, in retrospect.

All in all, stay away from this company. They'll nickel and dime you, and charge you for things that don't even make sense. Don't be fooled by their 5 star google reviews. While some appear to be genuine, others are likely bots (these accounts literally only have 1 review associated with them, and no other activity).

If the Ottawa Door Company works to rectify these issues I'll update the review accordingly.

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