So impressed with this company. With our furnace making a terrible noise in -30, I called their emergency service. A person who was an actual technician, not an answering service, picked up. We had a chat where he actually identified the problem before seeing it. But I still wanted someone to come and look. Within 2 hours, Richard -- who is the project manager, and the person who answered my call -- was at our house, looking at the problem and reassuring us it wasn't dangerous. But it was clear the old 16 year old furnace was going. We bought a new high efficiency Rheem from him with an installation date of a day later. Such amazing service and timing. I was very worried about the noise the furnace was making and with very cold nights there was no way we wanted to wait days for an installation. Richard promised that two experienced techs, not a tech and an assistant, would do the work. The two men who came were fantastic. They did such a tidy job of routing our new venting pipes. The furnace was in place and working in less that 4 hours. The place was left spotless. The furnace has worked perfectly since we've had it. Richard even dropped into the installation to see how it was going and offered some important maintenance tips. We felt like we picked a solid company and we received excellent service. As a result, we've dumped our former furnace company and are using these guys.
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