Thank you for the positive feedback on your experience with us!
It was a pleasure and we look forward to working with you again.
Thank you for the positive feedback on your experience with us!
It was a pleasure and we look forward to working with you again.
Refreshing our kitchen and back landing
Hi Heather,
I am glad that you are happy and satisfied. You are very organized and very detailed. It was a pleasure to be of service, Ali and team are not only very experienced but at the same time make sure that they take care of the customer and put them at ease in every possible manner. I am looking forward to be of service in the future to you, your friends, and your family!.
Best Regards
Thank you, and we are pleased to have been of service to you! We look forward to any future project for you too :)
Thank you for your feedback! It was a pleasure and we look forward to providing you a gratifying service for any future project too :)
Main level, hallways on second level and master bedroom .
Hi,
We are pleased to know your experience with us was a good one. Thanks for entrusting us with the care of your home.We look forward to working with you again.
Thank you!
Thank you for the kind words!! It was a pleasure to be of service to you! We look forward to any project for you in the future too.
Best Regards,
Five Star Painting Team
Hi Hashim
I have already had a discussion with on the issues you pointed out and we had agreed to address these. Just to recap:
The quote that I had provided you was for 2 coats of paint. The colour you picked was very light and did not provide for good coverage. That is pronounced on the edges because the edges - it was not that visible when the painters applied a second coat and the paint was wet . I had already told you that I have put you on a service call and within the next couple of weeks, on a sat, a painter will come out and apply a 3rd coat on the edges for which we not charge you at all.
When I visited you I advised you to finish your flooring first and do the painting later. I also advised that when you finish flooring you have two options. One is to get the flooring installer to cover the floor edge to edge with paper; however, I also advised that this is not necessary. The painting process involves sanding, it does blows some dust which can be broomed later. I also informed you that this should not be a cause for alarm. I also informed that even in the event of an accident, if any paint falls on the floor it is designed such that it does not leave a trace if its wiped off in the next three weeks. When my painters finished the job they left after you had done an inspection and did not collect the final payment until after that. I am sure you are mistaking some of the sanded dust for paint. When the painters come for a touchup they can take a look at it - your floors will be left guaranteed cleaned by us.
You have informed me about the tiles getting scratched while moving the fridge and oven. You informed me of this quite a few days after the painting was done. This is a huge surprise for me. The appliances are built for easy sliding by the manufacturer. These do not carry any sharp edges. Our painters also do not carry any sharp tools. In the years of painting that we have done we move appliances at every project and I have never once received this complaint. It is very possible that the source was previous. Regardless, I will take a look at it and I can always put a claim on my insurance, which I carry for specifically this reason.
I will soon schedule the touchups that we discussed and will address all of these three matters that we have discussed.
Will see u soon.
Best Regards
Thank you Lauretta so much for the kind words! We're thrilled to have delivered a satisfying experience and look forward to any project in the future for you too!
Best Regards,
Sohail
Five Star Painting is a locally owned and operated house painting company servicing the West GTA Area.
As a part of an international painting franchise system, we give you the peace of mind knowing that we're not a "fly-by-night" contractor that will cut corners or leave the job incomplete.
We provide:
FREE COLOUR CONSULTATION session with our INTERIOR DESIGNER
PREMIUM ENVIRONMENT-FRIENDLY ZERO VOC PAINTS
EXTENDED MANUFACTURER PAINT WARRANTY
EXTENDED LABOUR WARRANTY
QUALIFIED PAINTERS
ON-TIME GUARANTEE
BEST PRICE GUARANTEE
Thorough Surface Preparation
A responsive management team should there be any challenges
Detailed pricing that lets you know what you are getting for your money
We are available 24/7 to take your call. Our customer service department will ask for some basic information about your project and will schedule one of our estimators to come out to discuss your project. Our estimators will confirm your appointment, show up on time, and will provide you a detailed quote of the work discussed. It's that simple!
We are a licensed and insured company that distinguishes our company from smaller and insecure businesses.
We strive to exceed your expectations and focus all of our energy and resources on delivering outstanding results.
