Waterloo Appliance Service

I called Waterloo Appliance to fix a leaky freezer. The technician arrived at the appointment, spent about half an hour, and claimed to have resolved the problem. The total cost for the service call was $145.77.

A few hours later, the problem returned. The technician returned and found that he had missed the original problem. Waterloo Appliance subsequently charged me an additional $155.94.

I spoke with Andrew, the service manager on duty, and explained that this second fee felt excessive, since the technician had missed the problem the first time he visited. Andrew stated that he thought this was a fair charge.

Ultimately, I payed $300 for a technician to pour hot water down a clogged drain.