Hardwood Giant's method of doing business is extremely unprofessional and nefarious.
For one, I called in 20 minutes before I could come to the store to check if they had a certain type of hardwood in stock. I had previously purchased white oak gunstock hardwood a few weeks back and I wanted to complete my living room this time around. The sales person tells me they definitely have it IN-STOCK.
When I come in, he then tells me that they actually ran out of stock last week but he has similar models to the one I was looking for. Bait-and-switch? are you kidding me?. I asked him when he would get a restock and he says the producer has actually gone out of business but he assures me the other merchandise in store now is better...
2) After caving in and buying a very close shade, he then tells me shipping is now $150 because of new gas prices and they switch it up every year. Just a reminder, I had just bought wood from HG a few weeks back and I had paid $70 then. Once I tell him this, he argues that I MUST BE MISTAKEN and $150 is the new price.
After calling head office, I finally get the shipping back down to $75.
3) I was promised the wood would be delivered in 2 weeks. It has now been 5 weeks and I have yet to receive the product. I was told when I purchased, they had the stock for sure. Two weeks later, they told me that they were understocked. Four weeks after purchase, the goods were mistakenly shipped to another warehouse. I ask for my money back, they say no, hold on we'll have it at your house this week. THIS WEEK," the driver is sick, all customers are waiting. The product is in the van BUT no driver."
4) Day of "alleged" delivery (today). I had initially ordered 19 boxes (20 square feet/ box). Salesperson calls me a few hours back and says, "It looks like there are actually 22 square feet a box - we'll be sending over 16 boxes."...then immediately hangs up. I call back and tell her she must be joking because that's less wood that I ordered. She replied by saying we can give you a 17th but you will have to pay $30.
After running through the math with her and then yelling at how incompetent they are. She asks me "what's the difference? it's only $30"!. Quickly realizing how stupid that was to say, she then tells me - she'll do me a solid and give me 17 boxes.
PLEASE DO NOT BUY FROM HARDWOOD GIANT! They are the absolute worst! The few dollars of savings here is not worth the amount of stress these guys give you.
**Update** I have got the wood and twos entire boxes have damaged product. Hardwood refuses to reimburse me or provide a replacement.
- Approximate cost of services:
- $2,500.00