We purchased waterproof vinyl planks in the color Warm, price point $3.5 at the Brampton location. During instalation in the kitchen, the planks keep popping up forcing the contractor to try to re-do the rows few times. Not only that the planks did not stay interlocked, meaning super low quality and not as advertised, but also managed to get srached as well on multiple spots. The vinyl could not seem to sustain what is suppose to be simple instalation, non the less suggested use of a lifetime. We were forced to throw these out, and get waterproof laminate at a new cost of $500, same company. When I called customer service, initially I was promised a refund for the vinyl which cost $250, but when I actually get to talk to the right person to express my issue, I was rudely interrupted, insulted and got hang up on. Of course no resolution and no refund. This is what you get for spending lots of money at a company that gives a squad for customer satisfaction and does not stand behind the promised quality of their product. I am telling anyone I know and don't, not to buy from this unbelievably unprofessional company.
- Approximate cost of services:
- $4,200.00