First Appliance & Plumbing

$375.00 just to tell me the Dishwasher is broken and that it is best to junk it and buy a Bosche, is a bit steep in my books, but that is not my complaint. After receiving that advice, my wife was so upset at GE she called the company. They agreed to pay for new parts but wanted a report from the repairman, Carlos. We gave them Carlos's number and received a call from Carlos shortly thereafter wherein he advised us that he would not write a report for GE unless they paid him to do so. After paying $375 for nothing, that did not sit well with me. GE then sent another repairman who quickly diagnosed the problem as broken pump. It took him 10 minutes. The same repairman returned and installed the new pump for $280 including the DW installation. GE paid for the new pump. and the dishwasher works great.

I've had this on my TO Do list for six months for a reason and it is not because I like to waste my time writing reviews. First his diagnosis was wrong--he said the motor was shot it was not. Second, he was expensive -- the GE repairman actually repaired and re-installed the DW for a third less. Finally, he would not even write a simple report without more money--that is why i am writing this review. $375 bucks for bad advice and he would not even write a short report.

I called this company after being referred by a friend and thought I'd give them a chance. Our toilet wasn't flushing so I explained our problem over the phone to the technician . He asked a few questions and within a couple minutes he was able to diagnose the problem over the phone and then walked me through how to repair it free of charge....nice to see there are still honest businesses out there. Highly recommended :)