Replaced all carpet in two storey house
We hired this company to install a carpet prior to selling our house. Installation occurred on the date specified however due to miss-measuring they were unable to complete a portion of the carpet on time. We had to show the house with a unfinished carpet. The carpet was ordered and a week later it arrived but it was the wrong carpet. It was re-ordered again and one week later it arrived and was finally installed. Basically a two day job turned into 3 weeks. Lots of apologies but no discounts or compensation. They also over charged our credit card by mistake which was just another thing to deal. The only plus side was the carpet installation was done well. Our experience was a gong show and I would stay away from these guys ...
- Approximate cost of services:
- $5,300.00
- Company Response
We would like to thank you for taking the time to submit a review on our company. The information you provide is used to ensure we are constantly improving our customer’s experience. We are disappointed that this project was delayed and did not meet your expectations. It was our error missing the lower stair landing in our measurement and we took immediate action to order the additional product. The additional carpet was supplied incorrectly by the manufacturer. We requested compensation from the manufacturer however, were not offered any compensation. In light of this we offered to turn the incorrect carpet into an area rug at a value of $450.00 however this was declined. We are thankful you we're pleased with the job we did with the installation as was your real estate agent who referred us and continues to use us. It was good to hear the sale of your was home completed without issue and we hope the new homeowner is enjoying the quality carpet you selected. Thank you, Syd Howlett, General Manager.