Dr. Tubs Reglazing

Bathroom Renovation
89 Dolomite Drive Toronto ON M3J 2N1
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HomeStars  >  Bathroom Renovation in Toronto  >  Dr. Tubs Reglazing  >  Refinishing an antique hotel sink. Bad job. Bad experience.
Alan Smith, Toronto
Alan Smith, Toronto
10 reviews Toronto, ON
0/10

Refinishing an antique hotel sink. Bad job. Bad experience.

The man Dr. Tubs sent clearly did not know his business, did not vent the bathroom so the house filled with fumes, left a mess and,
most importantly, did a very poor job on our sink. Dr. Tubs manager, Mr. Frohwein inspected the sink and agreed that it had been badly refinished. Offered to re-do it - but the same man would do the job because "he is our best sink guy". (I can only imagine how bad the second-best sink guy must be) I refused to have the same man back
and was told that I would have to wait a month for an appointment. I refused this as well and we agreed that the best solution would be a full refund. Companies should not make promises that they are unable to fulfill and hope that the purchaser will not notice.

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Company Response

Hi Alan, Thank you for writing your review. I always appreciate when clients spend the time writing a review for us regardless if it is a 10/10, like most of the ratings, or lower. First off, I want to apologize again that the sink didn't turn out the way it should have. Second, the technician we sent out does incredible work and unfortunately was experiencing problems with his equipment and the sink turned out unsatisfactorily. He was scheduled to come back and on that day, his equipment broke down completely. As it is high season now, we tried very hard to send someone else, but the times didn't work out for all parties involved. We would have loved to have rectified the situation as Dr. Tubs Reglazing has always had a reputation of doing quality work and providing the best customer service. Unfortunately, we failed when it came to your sink. We mutually agreed that a refund would be the best solution. I really hope you found a company that was able to refinish your sink to your standard. Thank you again for your testimonial.
Dr. Tubs Reglazing