Floors Direct North

This was our third great experience with John at Floors Direct North and Steve installing our Vinyl on the main floor, basement, as well as a stairs. Always honest, professional, and a nice quick turn around. These guys are the best around, I will keep coming back!

The new floors throughout my main floor make me feel as though I am in a new house! From start to finish, i was so impressed with the personal service and professionalism. Every step of the way--from providing assistance in selecting the new flooring, quick in-home consultation and estimate, booking the installation, and the install itself--was simple and went off without a hitch. I highly recommend Floors Direct North and wouldn't hesitate to use them again!

We are impressed by the knowledge and super friendly service we received from Ben and Kyle. They were extremely patient with us and answered any questions that we may have. Their prompt response through email and phone calls may us feel important. We will definitely be back to use their service and would HIGHLY recommend Floor Direct North (Newmarket) to any individuals looking for flooring needs.
R & M Huynh

The staff are wonderful and answered every question we had. Great choices, prices and attention to detail. Referred my parents and they were delighted with everything also..
Ben the owner is a great guy!!

Great staff, great product. Ben was very informative and was a great help in picking our floors. He taught us things we didn’t even consider when choosing different types floors. Delivery arrived within a few days.

Sales at Thornhill showroom were a great help. Showed them a photo the bedroom and bathroom in need of flooring and they loaned us half a dozen large floor samples to take home to see in place. They promised a quick install just before Christmas and they delivered. Very happy with the result.

In the middle of November we decided at the last minute to have new floors put in our living room, dining room and family room. We went to to the Thornhill store because it was close to our home. Mohammad and Sara were very helpful in helping us decide on the flooring. They allowed us to take some samples home so that we could best match the color with our home decor. The installation went very quickly and on time. Ivan and his crew were very professional. Ivan made sure everything was correct down to the last detail and even working late Saturday evening to get the job finished. We are very pleased with the results and highly recommend them.

From the initial stages of project planning to installation, the team has been amazing, very professional, knowledgeable and always available by phone or text. Ben has been fantastic to deal with, he took floor measurements, gave us affordable and high-quality options for engineered hardwood to match our staircase and existing custom wood trims. The installation for over 2000 sq. feet was efficient, Steven and the install team did a great job at laying down the hardwood over tile in the basement and replacing the parquet on the second floor. Highly recommend this A+ team, they went above and beyond and exceeded our expectations!

Installing hardwood floors was the largest renovation we've undertaken in our home, 4 Bedrooms , Hallways, Family Room and Living Room so we were understandably nervous about who to choose to do our project. Floors Direct North was the perfect choice. From the moment we visited the showroom to the amazing install team led by Tran and the Stair Painting done by Hovig and the carpet runner completed by Ridvan we are very satisfied with the outcome. The whole team including Ben, Mohammad and Sarah were all very professional, well organized and provided superior customer service. Thank you for a job well done.

I contacted Floors Direct North for carpet squares to put together to construct a carpet for our class. The owner, Ben, responded to my email promptly. He invited me to visit the Thornhill Store where I had the pleasure of speaking to Sara and Mohammad. There were not enough carpet squares to build a big enough carpet to accommodate all the students, so they asked me for the measurements and gave me information about carpets. Ara, delivered the carpet today and it is a perfect fit! Their expertise and kindness is heart warming and much appreciated by everyone at the school especially the children in the class who have a comfortable carpet to sit on. They are certainly the "friendly local flooring experts!"