On March 31, 2016 I ordered a patio door form the sales rep who was informative, knowledgeable and likeable. I was satisfied with this part of the process.
On May 11, 2016 my door was installed. The installers did a fast, efficient job and cleaned up when they were finished. When they left everything appeared to be OK. However, it was a hot day and about two hours after they left, the caulking around the door began to run, bubble an slump. It looked bad.
I contacted the office the next day and send photos of the problem. I was told that someone would be back to fix it. I told the lady to have the installers return in the morning when the sun was not beating on the door so that the same problem would not be repeated.
About a week later the installers returned at about 4:30pm when the temperature on my back deck was about 90 degrees. They tried to fix it but it was too hot. The installer said, "I'm just making a mess, its too hot right now." He told me that he lived close by and that he would come back when it was cool to fix the problem. He never came back.
Some time later I received a call from Northern Comfort asking if I was happy with the installation. I said no and I explained the situation. I was told that they would be back the following weekend. No one came back.
Some time later I received a customer survey in the mail. I called the office and explained my situation to them and said that they may want to send someone out to fix the caulking before I filled out the survey. I was assured that someone would be out.
It has been over two weeks since then and no one has come to fix it and no one has contacted me.
Once they received my money, I received promises but no customer service.
I am very disappointed and would not recommend them to anyone.
- Approximate cost of services:
- $2,500.00