I was repeatedly told that my service would occur at noon and would be finished by 1 p.m.. The representative was over an hour late. I had to leave for an appointment and when I went out to my car he was parked in my neighbour's driveway, and had got the address wrong! He didn't apologize but gave me excuses about other jobs he had to do that morning. When I asked why no one could've called me to inform me that he would be late, he said "that would be nice but we can't always do that."
When I mentioned that maybe it would be nice to be compensated for his lateness, he just laughed at me.
Late. No communication. Wrong address. Pretty sure I don't want this company doing work on my house.