I give this company 2 stars for: 1. phone call was answered promptly. 2. I was given an appointment the following day. 3. the repair person arrived on time. Unfortunately I did not feel confident that the repair person knew what they were doing, nor that the replacement parts recommended would actually fix the problem. He at one point asked me 'if you know so much about this, why don't you do the repair yourself'. We paid the assessment fee of $65, and did approve any further work. I do not recommend this company.
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