August 8, 2019
Unexpectedly, a few weeks back, we received an email from our insurance company indicating that a considerable period of time had elapsed since our flat roof was last replaced and our policy would not be renewed. As a result, they instructed us to have the roof inspected and if necessary, replaced within one year. Apparently, too many years had transpired and a replacement was indeed necessary.
Where to start? While driving through our neighbourhood, our attention became focused on a house not far from ours, with a flat roof, surrounded by black Stewart Roofing trucks, their equipment and yellow t-shirt-clad crew members - all pristine condition. They obviously took pride in their equipment which, we found out, transferred to their pride in the finished product. We stopped and had a brief chat with the crew. We expressed our interest in having a similar job done and gave our contact info to the foreman. A business card was given to us and within just a few minutes of returning home, the phone rang. Stan was on our roof the next day and presented us with his estimate for the job, thoroughly and patiently explaining the step-by-step process that his crew would follow to replace our roof. Upon review of his estimate, we decided to place our trust into the hands of this company and we have not been disappointment at any step along the way.
As we were entering unchartered waters, our fears were greatly alleviated by Stan who dropped by many times to keep us updated on the process and to answer any questions which we posed. In accordance with his word, there were no surprises - the job was completed on schedule. Everything went according to plan and, important to us, the proposal was the same as the final cost i.e. no extra charges. It became obvious, over the duration of the job, that the crew were skilled, professional, efficient, safety-conscious, punctual, polite and took great pleasure and pride in their efforts. At the end of each day and when the job was totally completed, our grounds were left as they had been before the job started. Much appreciated.
We are very grateful to Stan and his crew for a superlative job. We are very pleased with our new flat roof. Well done and thank you!
Carol & Barrie