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Windows & Doors Installation & Service
Edmonton AB T5S 2V4
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E. Hillier in Chinatown
E. Hillier in Chinatown
1 review Chinatown, CA
7/10

I had all the windows and doors replaced in my house

About 8-9 weeks after having my windows installed, One unit developed a small crack that soon spread up the entire length of the window. I called to get it fixed under the warranty as I felt it was obviously a manufacturers defect or product workmanship issue. Windows in empty bedrooms should not break by themselves. They requested a picture which I sent, but they did not come out to look at the broken window. I was told that glass breakage is not covered by their warranty under ANY circumstances. I reasoned with Hometech through the Better Business Bureau and after two months they contacted me and stated that it was a bad misunderstanding. They paid for the full cost of replacement and apologized for the trouble they put me through. David (manager) said that Hometech does not treat customers that way and that it will be communicated to his staff that customer satisfaction is a must for their company.

Approximate cost of services:
$28,000.00
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Company Response

We did take care of this issue, and customer is now satisfied
Thank you for your business.

Previous versions of this review:

E. Hillier in Chinatown
E. Hillier in Chinatown
1 review Chinatown, CA
3/10

I had all the windows and doors replaced in my house

About 8-9 weeks after having my windows installed, One unit developed a small crack that soon spread up the entire length of the window. I called to get it fixed under the warranty as I felt it was obviously a manufacturers defect or product workmanship issue. Windows in empty bedrooms should not break by themselves. They requested a picture which I sent, but they did not come out to look at the broken window. I was told that glass breakage is not covered by their warranty under ANY circumstances. I tried to reason with Hometech through the Better Business Bureau but it was no use as there was no exceptions. I had to pay for the new glass at my own cost. I was very surprised and very , very dissapointed in their poor customer service in response to my warranty claim.

Approximate cost of services:
$28,000.00