The quality of the fence is good, but I am very disappointed about the timeline and customer service they provided.
Ours are newly built houses thus owners on the same street jointly picked Eagle Fencing as per suggestion from one neighbor. We have our contract signed back in July and they promised to build the fence by August.
No one show up on the promised date and we never receive notification before or after they missed the schedule. We need to hear from the neighbor who actively chasing after them for the new start date, but the dates was kept being missed again and again without advance notice. We finally have our fence done by end of October!
I only knew after the fact that neighbors across the street had back out and locate another contractor. If I knew beforehand, I will join them and cancel my contract too.
I am okay with the fact that they are busy and made wrong forecast on initial schedule. But they should do the due diligence and notify customer if they can't show up as promised. Moreover, they have missed the rescheduled dates again 4 times in a row, which is unacceptable to me.
- Approximate cost of services:
- $2,000.00