Having lived with this deck for several years now, I have to write a review of the company’s work since I will be replacing the deck soon and writing off my cost on having the current deck built. The problem is with both the foundation of the deck and with the surface. I paid for cedar and got some very shabby boards. The boards were not spaced and are butted right up against each other and so rain water and snow melt have nowwhere to go. The foundation causes the water to run toward the house and pool be the door and mist be squeegeed away after every rainfall. When complaining about this I have been told that the boards would shrink down over time and that then the water would have a place to go. Well apparently these boards decided to expand over time creating an even bigger moisture retention problem. Go figure. That’s what I said would happen but was told this was not true. Evidence is in the result. This complaint does not include details of other problems along the way like unsafe steps that were collapsing and had to be repaired after the first few weeks of installation.
- Approximate cost of services:
- $2,000.00
- Company Response
Hi
I'm not sure who this is but I do not remember a problem with a deck we could not resolve.
If you contact me I would like to see what your problem is and resolve it.
If there was a problem with the cedar it has a warranty from the manufacturer and could have been replaced at no charge within 2 years.
Please call
Norm