We hired Monarch two years ago to renovate our kitchen. We completely changed everything. Overall, our experience was very positive and we loved the new look. However, we did experience a problem with our new floor. Within a year, the grouting had crumbled away and cracked in quite a few spots. Monarch returned to review the problem and agreed it needed to be fixed. We were still under warranty at the time. It was determined that perhaps the batch of grouting was faulty so it was all stripped out and replaced. Within the next year, it happened again. I called Neil Samson, the owner of Monarch to explain the situation and even though our warranty was now expired, Neil returned to view the problem. It was then discussed that perhaps the sub floor was shifting and causing the problem. Neil put forth that he would not leave the floor as is and would make arrangements to again fix the problem. This resulted in ordering new flooring and kickboards for the bottom of our cabinetry which he did and for which a cost that was completely absorbed by Monarch. He then arranged for his team to come in and completely redo the kitchen flooring. This took just over a week. Although one could argue that the inconvenience of living without your kitchen for a week was unfortunate, I do wish to commend Neil and Monarch's integrity in getting the situation fixed, even after the warranty was long past expired.
- Approximate cost of services:
- $0.00
- Company Response
Thank you so much for posting a review.
It was an unfortunate scenario, and we want to thank you for your patience through all of this.
When we take on a project, we make sure that it is completed properly.
Thank you again, we look forward to seeing you in the future.