We hired Nu-Life Kitchens to renovate our kitchen. This entailed resurfacing our existing cabinets, as well as changing the counter tops.
Nu-Life Kitchens then partnered/subcontracted the counter top work to "Precision Stone/The Marble Factory" that have or did have addresses
on both McGillvary & Scurfield in Winnipeg.
The issue was the Precision Stone drilled a hole for the kitchen faucet in the wrong spot in our new counter top. We then spent considerable time trying to find a suitable faucet to fix this major problem that they had created. And guess what? Not only did Nu-Life Kitchens take no initiative to adjust the bill to try to make up for the inconvenience & annoyance, even after we specifically raised this omission, but NOTHING was considered to reduce the bill except a separate $300 charge for a "return trip to install" a small piece of granite & another separate $100 charge to put previously paid cupboard door handles on. Mark, the "owner/operator" of Nu-Life even said to me "…well it's not like you were without water for 2 months…" WOW, what customer service!!!
The kitchen reno actually turned out beautiful so it's very unfortunate that this overall experience has made us feel like we were not valued or respected as a customer. There really was no gesture of goodwill or an attempt to improve customer satisfaction.
My suggestion is to do your research & make sure that you find a company that values you as the paying customer & takes the initiative when a problem arises. Buyer beware!!
- Approximate cost of services:
- $14,000.00