When I told them of our emergency, the office staff quickly arranged to have a service call fit in to a plumber's schedule. I was apprehensive regarding the quality and cost of the work which may be done because of my emergency situation; but I needn't have worried. The plumber who came (Keith) was calm, well equipped and knowledgeable. He surveyed the damage and explained how the job fit in to the company's flat rate schedule, so there were no surprises. The main leak was fixed. Then he went the extra step and examined other vulnerable points in the lines, where he found two more damaged pipes. These were all fixed under the original flat rate quote, so this wasn't just a way to pad the bill. He showed me how he did the repairs and how he used a technique to take the stress off of the line. This gave me some peace of mind. So from the personal and empathetic response from the office staff, to the service call itself, I was impressed.
- Approximate cost of services:
- $225.00
- Company Response
Hello Colin, many thanks for the review, we really appreciate it. We are very lucky to have awesome office staff and plumbing technicians. We're glad it worked out well for you!